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‎06-18-2020 06:10 AM - edited ‎06-18-2020 06:12 AM

HP Recommended
Product: Zbook 15 g3

About 20-30% of our HP Zbook 15 G3 laptops have developed swollen batteries within 1-4 years of use.

I have a number of them right now as well: https://imgur.com/a/Vw6uE66

 

I'm interested why HP didn't issue a recall for this laptop model. Only "HP ZBook (17 G3, 17 G4, and Studio G3 & G4) Mobile Workstations sold worldwide from December 2015 through October 2018" were included in the recall: https://www8.hp.com/us/en/hp-information/recalls.html

 

Why is the Zbook 15 G3 missing from the recall list?

These batteries most certainly represent a safety hazard.

 

 

Tags (1)
8 people had the same question
1 REPLY 1

‎06-21-2020 09:40 AM

HP Recommended

Hello,

 

This post has been sent to the appropriate teams within HP and someone will help you very shortly. 

 

Thank you for your patience. 

 

Kind regards,

Arthur-C

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