HP Zbook fingerprint Issue

[Sam4525]

I don't see any option to add my fingerprint on windows 11 check the device manager as well no finger print reader option is shown there only face recognization option can anyone help me with that

[resistencia]

Hi @Sam4525 

When facial recognition is available, the fingerprint is an optional feature that must be purchased separately.

[Sam4525]

I have a hardware on my laptop for fingerprint? 

[resistencia]

No, you have only where to put your finger, the internal hardware must be purchased separately.

c07638751.pdf (hp.com)

[Sam4525]

it work before for atleast 2 weeks & then all of the sudden quit working

[resistencia]

Are you sure ?

HP ZBook Power 15.6 inch G8 Mobile Workstation PC specifications | HP® Support

Security

HP Pro Security Edition (optional and is available preloaded on select models) Secured-Core PC Enable (only available with vPro config and with TPM) HP Client Security Manager Gen6 (requires Windows and available on select platforms) HP Fingerprint Sensor (sold separately or as an optional feature) HP Security Manager HP Device Access Manager Windows Defender (opt in and internet connection required for updates) For Windows 10, Trusted Platform Module (TPM) 2.0 (FIPS 140-2 Level 2 Certified) Common Criteria EAL4+ Certified

[Sam4525]

Yes i'm sure that it worked before it stopped working once my laptop freeze completely since that day it quit working and as well as my laptop freeze any time i have to hard shutdown my laptop to use it again.

[resistencia]

Verify in the Device Manager that all drivers are recognized.

What you say seems very strange to me, HP does not sell those laptops with the fingerprint, I have the power G7 and it has no fingerprint because it is also optional.

[Sam4525]

i think i have to take my laptop to HP Store

[resistencia]

you can find a service provider by clicking on the following link

HP® Service Center Locator - India | HP® Support