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‎07-24-2024 02:56 PM

HP Recommended
Product: HP Elite x2 1012 G2 Base Model Tablet
Operating System: Microsoft Windows 10 (64-bit)

hello

i have problem with charging my hp elite x2 g2 model.

To put it simply it only charge when i plug it in asus 95 wat charger with 15v charging option, but it won't react to my other 100wats charger and lastly my 145wats charger with 30w, 45w  and 60w power sections only works when i plug it in 30w section in usb-c port. 

Additionally un-like other chargers when i use the 145w charger i notice that my laptop makes device connected noise and in device manager in universal serial controller section where is normaly only :

  1. usb 3.0
  2. usb 3.0 eXstensible host...
  3. usb wifi thing..

But after i plug it in and hear device connected now i have :

  1. usb 3.0
  2. usb 3.0
  3. usb 3.0 eXstensible host...
  4. usb 3.1 eXstensible host...
  5. usb wifi thing..

At first i thought that it is charger part issue until i found that one seler on ebay have like 3 same models with near identical charging problem.

 

I don't belive that is the battery problem since i can turn it on and off normaly.

 

So can someone help me find the issue or this is hp software bug thing

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