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ana_p
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HP elitebook x360 1040 G6 SIM tray not closing

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HP elitebook x360 1040 G6
Microsoft Windows 10 (64-bit)

Hi!

The SIM card tray of my laptop is not closing. 

It was working fine, and suddenly I cannot close it anymore. I am sure that the tray and SIM card are in the right position. When I am pressing the tray, I can here a click, but the tray still doesn't stay closed.

 

When I changed the SIM card one, the laptop was on. Can it be that it has some internal errors and it cannot keep the tray closed?

I also notice that the tray is a bit wobbling.

 

Did someone else had the same problem?

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IT_WinSec
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HP Recommended

Hello @ana_p 

 

Thank you for posting in the HP Support Community.

 

Please, contact your local HP Support team and ask your case to be elevated to tier II for investigation.

 

 

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