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‎08-11-2020 05:16 AM

HP Recommended
Product: HP elitebook x360 1040 G6
Operating System: Microsoft Windows 10 (64-bit)

Hi!

The SIM card tray of my laptop is not closing. 

It was working fine, and suddenly I cannot close it anymore. I am sure that the tray and SIM card are in the right position. When I am pressing the tray, I can here a click, but the tray still doesn't stay closed.

 

When I changed the SIM card one, the laptop was on. Can it be that it has some internal errors and it cannot keep the tray closed?

I also notice that the tray is a bit wobbling.

 

Did someone else had the same problem?

1 person had the same question
1 REPLY 1

‎08-11-2020 08:13 AM - edited ‎08-11-2020 08:23 AM

HP Recommended

Hello @ana_p 

 

Thank you for posting in the HP Support Community.

 

Please, contact your local HP Support team and ask your case to be elevated to tier II for investigation.

 

 

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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