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‎05-02-2025 07:50 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I ran a system fast test and got a battery check : Failed

Failure ID: 9C77KK - 8S3CKS - GXGGRA -C09103 

Product ID: 1KT48UA#ABA

What do I do to fix the computer? It will not start up.

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1 REPLY 1

‎05-02-2025 10:06 AM

HP Recommended

You must replace the battery, the part number is as follows

 

Battery (3-cell, 41-Wh, 3.6-Ah, Li-ion) 916811-855

 

Use that part number in a search engine to find a reseller.

 

Or contact a reseller HP

 

United States
 
Computer Parts

Depot International
Farmingdale, NJ 07727
https://www.depotintl.com
Contact information
HPI@depotintl.com

VIKING COMPUTER PARTS INC
BURNSVILLE, MN
http://www.vikingcomputerparts.com
Tel: 844/313-2577
EMAIL: sales@vikingcomputerparts.com

ExpressPoint Technology Services
Minnetonka, MN
tel: 818-879-2233
Email: HPParts@ExpressPoint.com
http://www.expresspoint.com

Procurri US
Atlanta, GA
Email: cschrader@procurri.com
http://procurri.com


 
 
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