Showing results for 
Search instead for 
Did you mean: 
Level 3
34 15 1 2
Message 1 of 1
Flag Post

HP product database error

HP Recommended
HP ProBook 455 G4 Notebook PC
Microsoft Windows 10 (64-bit)

Hello –

A few years back I bought an hp laptop


HP ProBook 455 G4 Notebook PC


I registered it via the serial number at when I got it

Over the past year or so, when I login to my account it thinks that
the laptop I have is


HP EliteBook x360 1030 G2


I been trying to get this fixed, but for the most part I been getting a big run-a-round — I ever sent an email containing a photo of the underside of the laptop that shows the correct name and serial number —

any suggestion on how to get this corrected?




Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation