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HP Recommended
zbook 17 G2
Microsoft Windows 7 (64-bit)

Why have HP stopped generating SMC.bin files and just offering to fit new motherboards for £400

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi:

Unfortunately, there is nothing we can do to help you, since HP will no longer supply the required SMC.bin file that is used to clear the BIOS password.

That is the only way it could be done.

HP issued this document recently...

https://support.hp.com/us-en/document/c06368824

Also the forum rules were amended on 1 March 2019, which no longer allow us to help with providing unlock codes, etc., to clear BIOS passwords. Rule 4.d...

https://h30434.www3.hp.com/t5/custom/page/page-id/hp.rulespage

View solution in original post

2 REPLIES 2
HP Recommended

Afternoon not sure if this site is working or not, I was told by Sharun from HP to try the community for answers' to my problem concerning my Zbook being password protected (BIOS) but no one as answered, I read on here a post about fitting a new Bios Chip instead of a new motherboard I asked if anyone as anymore info pricing etc. why does HP not charge for creating a SMC.bin file instead of just offering a new motherboard or even offer a Bios chip service, what's going on does HP not want customers to be able to use second hand laptops.

HP Recommended

Hi:

Unfortunately, there is nothing we can do to help you, since HP will no longer supply the required SMC.bin file that is used to clear the BIOS password.

That is the only way it could be done.

HP issued this document recently...

https://support.hp.com/us-en/document/c06368824

Also the forum rules were amended on 1 March 2019, which no longer allow us to help with providing unlock codes, etc., to clear BIOS passwords. Rule 4.d...

https://h30434.www3.hp.com/t5/custom/page/page-id/hp.rulespage

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.