cancel
Showing results for 
Search instead for 
Did you mean: 
Stan34
New member
5 3 0 0
Message 1 of 3
629
Flag Post

Solved!

HP stopped generating SMC.bin files

HP Recommended
zbook 17 G2
Microsoft Windows 7 (64-bit)

Why have HP stopped generating SMC.bin files and just offering to fit new motherboards for £400

1 ACCEPTED SOLUTION

Accepted Solutions
Paul_Tikkanen
Level 21
Level 21
132,199 122,376 20,115 30,847
Message 3 of 3
Flag Post
HP Recommended

Hi:

Unfortunately, there is nothing we can do to help you, since HP will no longer supply the required SMC.bin file that is used to clear the BIOS password.

That is the only way it could be done.

HP issued this document recently...

https://support.hp.com/us-en/document/c06368824

Also the forum rules were amended on 1 March 2019, which no longer allow us to help with providing unlock codes, etc., to clear BIOS passwords. Rule 4.d...

https://h30434.www3.hp.com/t5/custom/page/page-id/hp.rulespage

View solution in original post

2 REPLIES 2
Stan34
Author
New member
5 3 0 0
Message 2 of 3
Flag Post
HP Recommended

Afternoon not sure if this site is working or not, I was told by Sharun from HP to try the community for answers' to my problem concerning my Zbook being password protected (BIOS) but no one as answered, I read on here a post about fitting a new Bios Chip instead of a new motherboard I asked if anyone as anymore info pricing etc. why does HP not charge for creating a SMC.bin file instead of just offering a new motherboard or even offer a Bios chip service, what's going on does HP not want customers to be able to use second hand laptops.

0 Kudos
Paul_Tikkanen
Level 21
Level 21
132,199 122,376 20,115 30,847
Message 3 of 3
Flag Post
HP Recommended

Hi:

Unfortunately, there is nothing we can do to help you, since HP will no longer supply the required SMC.bin file that is used to clear the BIOS password.

That is the only way it could be done.

HP issued this document recently...

https://support.hp.com/us-en/document/c06368824

Also the forum rules were amended on 1 March 2019, which no longer allow us to help with providing unlock codes, etc., to clear BIOS passwords. Rule 4.d...

https://h30434.www3.hp.com/t5/custom/page/page-id/hp.rulespage

View solution in original post

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation