HP tech support ruined my computer

[2THEMAXX]

On 6/13/25, I contacted HP in order to help me updated the printer driver on my Pavilion desktop computer, which was running perfectly. A tech representative took over my computer and updated the driver. She advised that after she disconnects the call, I restart the computer. When I restarted the computer, it went into a BIOS update. The computer was producing loud warning sounds and the screen advised that I not shut it down. The BIOS update continued to repeat itself over and over for hours. I tried to call HP back, but by that time there was no live support. It was then the weekend and still no live support.  

I took the computer to the GEEK squad who informed me that the mother board was damaged and there was no repair possible

I have called HP countless times, I have several case numbers and notes. No one will take responsibility.

All was working fine until the tech took it over. Now I have no computer and I am expected to pay over $1,000 to replace it! 

There is NO customer service who has authority to assist me, even when the call was escalated. I need someone to take responsibility for crashing my system with whatever they did when they took it over. 

case # Edited

[Hawks_Eye]

Hi @2THEMAXX 

Welcome to the HP Support Community! We're here to help you get back up and running.

I'm sorry to hear about your experience with the BIOS update issue on your HP Pavilion desktop. It seems like the initial intention was to update the printer driver, but the situation escalated into an unintended BIOS update loop. 

This can be concerning, but there are some steps you can follow to try to resolve the issue:

I'm sending you a private message to guide you on the next steps.

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

Take care and have a great day!

Regards,

Hawks_Eye