Showing results for 
Search instead for 
Did you mean: 
New member
2 0 0 0
Message 1 of 2
Flag Post

HP zbook studio can't play 4k 60fps smoothly

HP Recommended
HP zbook studio g3
Microsoft Windows 10 (64-bit)

Please help me to solve this issue.

My hp zbook studio has 6820 hq processor with hd graphich 530 and m1000m + 16gb of ram memory.

I think it's still a pretty good specs but there's a problem.

I can't play 4k 60fps Youtube video smoothly, It's stuttering on Chrome and nearly unable to play (lag a lot) on Firefox. I also downloaded some 4k 60fps video to play locally but Video app and VLC also had trouble when playing it.

I updated to the latest intel graphic driver using "device and manager update" but it didn't solve my problem.

Is my machine incapable of playing 4k video or there's something wrong with it? Please help.

Thank you in advance!

Level 8
829 820 81 166
Message 2 of 2
Flag Post
HP Recommended



the 4K display inf the internal TFT or is it an external monitor ?

In case it's an external monitor, how do you connect it to the Zbook 15 G3 ?

HDMI 1.4 port could not support 4K at 60HZ, but via thunderbolt 3 it's possibile , using a USB-C-to-HDMI 2.0 dongle or USB-C to displayPort 1.2 dongle.


Look this HP documento, that can help you : , its about Multi Monitors connection to zbook G3.






0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation