• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎11-14-2022 04:40 AM

HP Recommended
Product: HP Image Assistant
Operating System: Microsoft Windows 10 (64-bit)

Hi All, 

I'm trying to update drivers on my clients and i'm getting an error on some of the systems. 

The error is: 

11-14-2022 09:46:55 -- Analysis started 11-14-2022 09:46:55 --     Setting up advisories grid filter 11-14-2022 09:46:55 --     Grid filters update completed 11-14-2022 09:46:55 --     Target Image: '<This Computer>' 11-14-2022 09:46:55 --     Reference Image: '<From HP.com>' 11-14-2022 09:46:56 --         Exception (Handled): No matching configuration found on HP.com 11-14-2022 09:46:56 --             Exception type System.Exception 11-14-2022 09:46:56 --         Stack Trace:    bij HP.ImageAssistant.ImagePal.ViewModels.WorkFlowCtrl.GetConfigFromHP(TRKey imageRefKey, StreamReader& xmlReferenceCDS) 11-14-2022 09:46:56 --     Exiting with exit code: ReferenceFileUnsupportedWin10Release 11-14-2022 09:46:56 -- Analysis completed

 

This system is a 850 G6, other 850 G6's are updating normally. Same Windows build, same IA version.  

Pushing out the deployment with SCCM to 2500 systems. 402 systems are succesfully patched, 254 systems report this error. I've suspended the deployment because of this issue. 

Install string: 

Command-Line: C:\_SMSTaskSequence\Packages\******\HPImageAssistant.exe /Operation:Analyze /Action:Install /AutoCleanup /Selection:All /Category:Drivers /Noninteractive /ReportFolder:C:\HPIA\Logs /SoftpaqDownloadFolder:C:\HPIA\Drivers /BIOSPwdFile:******.bin /debug

Hope anyone can help me out. 

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.