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HP Recommended
Probook 450 G5 (i7-8550U), Probook 440 G4 (i7-7500U)
Microsoft Windows 10 (64-bit)

HPIA fails with error code 3020 (one or more softpaqs failed) due to sp111341, json log file:

 

 

{
  "HPIA": {
    "DeviceHealthCode": "6",
    "LastAnalyzedDate": "2021-05-26T08:04:05.5206347+02:00",
    "BIOSSetupSecurity": "PROTECTED_BY_PASSWORD",
    "HPIAOperation": "Analyze Action Install",
    "ExitCode": "0",
    "LastOperation": "InstallSoftpaq",
    "LastOperationStatus": "Success",
    "LastOperationStatusDesc": "Installation completed. Error code = 3.",
    "Recommendations": [
      {
        "RecommendationId": "273f00e49a7b1a791af158b3759186f46d4cc19dde01929717c1e72162a655ef",
        "Name": "Synaptics WBF Fingerprint Driver",
        "RecommendationValue": "4.5.701.0",
        "SoftPaqID": "sp96234",
        "SSMCompliant": "True",
        "DPBCompliant": "False",
        "Url": "ftp.hp.com/pub/softpaq/sp96001-96500/sp96234.exe",
        "ReleaseNotesUrl": "ftp.hp.com/pub/softpaq/sp96001-96500/sp96234.html",
        "MetadataUrl": "ftp.hp.com/pub/softpaq/sp96001-96500/sp96234.cva",
        "Severity": "RELEASE_TYPE_ROUTINE",
        "Source": [],
        "Comments": "HP_UPDATE_RECOMMENDED",
        "Remediation": {
          "RemediationId": "273f00e49a7b1a791af158b3759186f46d4cc19dde01929717c1e72162a655ef",
          "Date": "2021-05-26T08:04:05.5206347+02:00",
          "Status": "INSTALL_COMPLETED",
          "ReturnCode": "0",
          "ReturnDescription": "SUCCESS:NOREBOOT=Installation successful."
        }
      },
      {
        "RecommendationId": "d41144090e70a47d775d4c4b0b773368908f0bd38e6f71be984b9634860d023a",
        "Name": "Intel Video Driver and Control Panel",
        "RecommendationValue": "27.20.100.8854",
        "SoftPaqID": "sp111341",
        "SSMCompliant": "True",
        "DPBCompliant": "True",
        "Url": "ftp.hp.com/pub/softpaq/sp111001-111500/sp111341.exe",
        "ReleaseNotesUrl": "ftp.hp.com/pub/softpaq/sp111001-111500/sp111341.html",
        "MetadataUrl": "ftp.hp.com/pub/softpaq/sp111001-111500/sp111341.cva",
        "Severity": "RELEASE_TYPE_ROUTINE",
        "Source": [
          "c07025047"
        ],
        "Comments": "HP_UPDATE_RECOMMENDED",
        "Remediation": {
          "RemediationId": "d41144090e70a47d775d4c4b0b773368908f0bd38e6f71be984b9634860d023a",
          "Date": "2021-05-26T08:04:05.5206347+02:00",
          "Status": "INSTALL_COMPLETED",
          "ReturnCode": "3",
          "ReturnDescription": ""
        }
      }
    ]
  }
}

 

 

 When executing the setup igxpin.exe manually, the error "this operating system not supported" is displayed.

 

This possibly occurs because Intel Video Driver Control panel is no longer supported for Intel Processors of the 6th generation and later:

 

intel.co.uk/content/www/uk/en/support/articles/000037170/graphics.html:

Description:

After installing the new DCH graphics driver the Intel Graphics Control Panel is missing and it cannot be launched using the context menu option or the tray icon.

Resolution: The Intel Graphics Control Panel has now been replaced by the Intel® Graphics Command Center for systems with 6th Generation Intel® processors or newer. The Intel Graphics Command Center has the latest features and capabilities and will continue to be the user interface for future improvements.

 

Is there any chance to have this patch excluded from HPIA for devices to which it is not applicable?

1 REPLY 1
HP Recommended

Did you manage to find a solution? I'm also getting this error which is a pain as we image HP laptops via MDT and command line. This causes our Imaging to fail at the moment.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.