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Hard drive error

HP Recommended
EliteBook 820 G3
Microsoft Windows 10 (64-bit)

failure id: qaptn4-000agb-mfggqj-60as03

After laptop start get an error regarding harddrive.

SMART test failed.

Level 21
Level 21
135,093 124,449 20,714 31,802
Message 2 of 2
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HP Recommended



Below is the failure report generated by the code you posted, minus your notebook's serial number.


Failure Information
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
QAPTN4-000AGB-MFGGQJ-60AS03OKXXXXXXXXXX1/11/21301StorageFloppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape DriveHard Disk 1 SMART Hard Drive Detects Imminent Failure


You will need to install a new M.2 solid state drive (SSD) and reinstall the operating system.


If you can still get into Windows, save any files you need onto a portable hard drive.


Below is the link to the service manual, where you can find the SSD removal and replacement procedure.


HP EliteBook 828 G3 Notebook PCHP EliteBook 820 G3 Notebook PC Maintenance and Service Guide


After you replace the SSD you can use the HP cloud recovery client utility to create a bootable USB drive that will reinstall W10, the drivers and the software that originally came with your notebook.


This package provides the Cloud Recovery Client for supported models running a supported operating system. This Client Utility enables users to download the Recovery Kit from the cloud.


I have attached the instructions for how to use that utility below.

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