Headset buttons (mute/call) not working with Elitebook 840 G8

[Lager]

Hi,

When i plug in my jabra evolve 80 headset to a new elitebook 840 g8 and connect to a skype meeting (i dont have the ability to test teams a.t.m) the mute and answer buttons wont work. When i plug in my headset to my elitebook 830 g6 and connect to the same meeting the buttons work.

Whats wrong with the G8? I've run HPIA and installed all latest drivers.

What else to do?

Thanks!

Regards

Lager

[AM2977]

i've got exactly the same problem with my Jabra Engage 75 and don't found a solution so far...

[Lager]

No solution here either yet. I'll get back if i find a solution. Hope you do the same if you figure it out first.

[AM2977]

I will do the same of course 😉

[SebL]

hello,

I have same problem for HP EliteBook 830G8 and 850G8

one solution ; uninstall audio driver.

The jabra Evolve work fine but not sound on computer.

the problem is the drivers Audio.

[Lager]

Hi,

I've tested and have now disabled Intel Smart Sound Technology for USB-Sound to get the Jabra headset to work, as a workaround. Lets hope an updated driver from Intel will fix this.

/Lager

[SebL]

Hello, an incident has been open with HP since mid-December but we still have no solution. They are still asking us for the serial number of the headphones,... I will let you know if a solution is finally found. Do not hesitate to open incidents with the support it may be able to help us all.

[Lager]

Hi,

I've just opened a case with HP. I will keep you updated.

[Lager]

Hello,

I can confirm that this issue applies to several other brands, not only Jabra.

Our HP Partner confirms this issue, and it has been rasied to higher escalation and Intel is involved.

/Lager