• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.

‎05-23-2025 02:31 AM

HP Recommended

Hello,I am currently using windows 11 pro on my HP Elitebook 840 G3, but unfortunately it is not booting up even after doing a hard restart and removing the battery. It is turning on but the screen is just going blank( grey screen) and not showing the HP logo at all. 

I've also tried to enter the BIOS setup but it is not going through.

Please someone to help

 

Reply
1 REPLY 1

‎05-27-2025 05:46 AM

HP Recommended

Hello.

 

Check with an external screen as well. Perhaps the laptop screen has a fault?

 

Observe the laptop lights when you're turning it on. If the laptop has detected a problem in the startup process the lights will blink in a pattern, e.g. 3 blinks indicates a memory problem -> try reseating the memory modules first.

 

Use this document to check the blink patterns:

https://support.hp.com/us-en/document/ish_1997719-1528356-16

Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.