High temperature cpu ryzen 5700u

[mcmax]

Hello, my laptop on a ryzen 5700 processor heats up during office work (browser,  messengers, email) up to 80 C when the processor is 30-40% loaded, also the temperature does not drop below 40 C (the laptop is on the table, the temperature in the room is about 20 degrees). The strong buzzing of the cooler is especially disturbing. The service center said that 80 C is normal and the working temperature of the processor, according to the specification, can exceed 100 C. Tell me how true this is?

[ub6424]

Hello @mcmax 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your basic system configuration before we dive deeper ...

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

(2) Start Windows <Device Manager>

- Expand <Display adapters>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

--->>> Send screenshot

(3) Please report back

[mcmax]

Hello Ub6424! 

msinfo32

OS Name Microsoft Windows 11 Home Single Language
Version 10.0.22621 Build 22621
Additional OS description Not available
OS Manufacturer Microsoft Corporation
System Name HP_17
Manufacturer HP
Model HP Laptop 17-cp0xxx
Type x64 based computer
System SKU 4A7P8EA#A2Q
Processor AMD Ryzen 7 5700U with Radeon Graphics, 1801 MHz, cores: 8, logical processors: 16
BIOS version AMI F.21, 09/12/2022
SMBIOS Version 3.3
Embedded controller version 74.21
UEFI BIOS Mode
Main board manufacturer HP
Main board model 88C6
Main board version 74.21

Device Manager

[ub6424]

Hello @mcmax 

Thanks for reporting.

(1) Download and install

AMD High-Definition Graphics Driver

30.0.21030.1003 Rev.B

656.5 MB

Oct 3, 2022

Download

Realtek High-Definition (HD) Audio Driver

6.0.9369.1 Rev.B

53.1 MB

Oct 4, 2022

Download

(2) Restart Windows

(3) Download and install and run

Popular HWiNFO Diagnostic Sofware

--->>> Send a screenshot showing the CPU and GPU temperature:

<Sensors>

(4) Please report back

[mcmax]

Hello Ub6424! I did as you wrote, installed the drivers, rebooted the system. Below is a screenshot of the sensors with the task manager. As can see, the processor is almost not loaded with anything, but the temperature is quite high.

[ub6424]

Hello @mcmax 

Thanks for reporting.

Before replacing the thermal paste for CPU and GPU, please follow the instructions below as a workaround ...

(1) Set "maximum processor percentage" in Windows to 98%

--->>> How to show or hide Minimum and Maximum Processor State in Power Options in Windows 11/10

(2) Enable Ultimate Performance Plan in Windows 11

(3) Reboot Windows

(4) Test your notebook, play some games and monitor temperatures

(5) Please report back

[mcmax]

HI Ub6424 !  Thank you.

Indeed, decreasing the "maximum processor percentage" reduces the temperature of the processor, because the operating frequency decreases. Also, the service center has already changed the thermal paste and the cooler in the laptop, but this did not reduce the heating of the processor.

[ub6424]

---

@mcmax wrote:

HI Ub6424 !  Thank you.

Indeed, decreasing the "maximum processor percentage" reduces the temperature of the processor, because the operating frequency decreases. Also, the service center has already changed the thermal paste and the cooler in the laptop, but this did not reduce the heating of the processor.

---

Hello @mcmax 

The please is mine !

Keep an eye on the notebook and HWInfo sensors and report back if you are satisfied with the solution or not.

Kind regards

[mcmax]

Hello Ub6424! The fact is that after replacing the thermal paste and cooler (as stated by the service center), the processor heating did not decrease, and when the "processor state" decreases to 99%, the processor frequency decreases and performance drops. I think that the laptop cooling system should be able to cope with the standard processor frequencies.

[ub6424]

Hello @mcmax 

It is a design-related problem that cannot be solved by spells or software hacks in the long run.

I advise you to use this:

--->>> Best laptop cooling pad 2022: top picks for keeping your laptop cool

Kind regards