Hinge and screen casing issue

[Glanspin2]

Hi, I have an issue that seems to be a commonality with HP Envy X360 computer.  My Left casing/hinge area seems to be defective - when I close the laptop the hing and screen come apart.    I have not dropped, damaged, or handled the computer roughly.   I do not use it in the flipped tablet position.  This is very upsetting, as I have seen that this has been an issue since 2015 with other users, and it is a design flaw that apparently has not been fixed.  The computer is 4 years old and I use the computer daily for my work.  It would be greatly appreciated if someone from HP could help resolve this problem.

[Antoine_F]

Hi Glanspin2,

Generally, this kind of problem appears when you don't open correctly your laptop. As it appears on the left hinge, I assume that you open your laptop with your hand on the top right corner of the screen.

By the way, I don't blame you or consider you as guilty of anything, I only want to give you advice for further use.

[KrazyToad]

@Glanspin2

Welcome to HP Support Community

I understand your concerns and frustrations

I will escalate your case to HP's regional escalation team and a case manager will get back to you

Please check your Inbox

Thank you

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