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01-02-2020 03:57 PM
The fingerprint sensor is an option, an auxiliary feature that can be purchased with the computer.
Service Guide - Page 14, Item #4
Fingerprint reader (select products only)
Allows a fingerprint logon to Windows, instead of a password logon.▲
Swipe down across the fingerprint reader.IMPORTANT:To prevent fingerprint logon issues, make sure when you register your fingerprint that all sides of your finger are registered by the fingerprint reader.NOTE:The fingerprint reader and plug look similar. To verify you have a fingerprint reader and not a plug, press the Windows key on your keyboard, select Settings, select Accounts, select Sign-in options and then follow the on-screen instructions.
Places to check
If you purchased the computer from HP, check the configurable options purchased with the computer. This information might be included in the order confirmation email or the shipping email sent to you when the product was sent to your home / office.
Check to see what the Device Manager can tell you.
Control Panel > icon view > Device Manager
Windows key + X > M
Open / Look for category Biometric devices
Fingerprint device, if the manager can find it, may be listed as "FP sensor" under various names or "Synaptics ... Sensor"
Use Part Surfer with your machine's serial number to check what is included.
Reminder: Do not post your serial number on the community.
If the detailed data is available and the computer includes a fingerprint sensor, it might be listed as 'FINGERPRINT RDR".
- Select your Country
- Need Help? Tab Self help > find and open the User Guide and FAQ
Use Part Surfer:
- Enter your device Product Number , Serial Number, or Part Number in the Quick Search box
- HINT: To see a system-specific list, replace the Product Number with your device Serial Number
- Items accompanied by a tiny box in the Add-to-Cart column are available for purchase
- N/A means the part is not carried / offered for purchase by HP.
Parts marked as available for purchase might be available from: HP Parts Store
Use your search engine to find the part number at your favorite online store.
If the computer actually includes the fingerprint reader, try the following to set up the feature...
Settings > Accounts > Sign-in options
First, add a PIN number you can use to sign into the computer
Restart the computer and log in
Settings > Accounts > Sign-in options
Try to set up the Windows Hello Fingerprint.
There are lots of articles on the Internet to help with the setup. Find one that makes sense to you - they all say about the same thing...
My personal experience with this type of reader is somewhat dismal. Comments: The little tiny box sets up and seems like it should work, "everything" looks and acts just peachy -- and then later, most of the time, little box refuses a perfectly good press of a perfectly good fingerprint. Unfortunately, although I absolutely loved the little Elitebook in which this devil device was installed, I no longer have the Elitebook: I cannot say whether the setup would have ever improved. Good Luck. Maybe I just have invisible fingerprints. Smiling.
Reference and Resources – Places to find (more) help and learn about your Device
Clarification of terms and "what the device can do" (Specifications)
NOTE: Content depends on device type and Operating System
HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides, Product Information, more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
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