How do i make a formal complaint

[RWP75]

Is there an email address for HP

[Kuroi_Kenshi]

Hi @RWP75,

Welcome to the HP Support Community! 

Thank you for reaching out. I’m really sorry to hear that you're feeling the need to make a formal complaint.

Before proceeding, could you please let me know a bit more about the issue you're facing? I’d be happy to assist you here and try to resolve it as quickly as possible.

Looking forward to your reply.

Best regards,

[Ridiculous25]

No. I have let HP waste far too much of my time today. I would like to file a complaint. Please provide me with the email or link.

[Scumston]

I have a similar question, only I am interested in posting something here to advise unwary potential purchasers of certain product deficiencies, not filing a formal complaint with HP.

Here is the entirety of what I want other potential and actual HP customers to be aware of:

I recently purchased an HP LaserJet Pro 3001dw after having spoken with someone at HP. I said that I had owned four HP LaserJet printers over a long number of years and was very pleased with them

Explaining that my latest one was a LaserJet Pro M203dw that was showing signs of wearing out, I asked what the lineal successor to that printer was. I was assured that the 3001dw was it. The new one works fine, so far as it goes—which isn’t far enough, and therein is the problem.

Imagine my surprise and disappointment when I set up my new printer and discovered three significant areas in which this printer is decidedly inferior to the one it supposedly succeeded. They are:

1. A pull-out paper drawer that requires both hands to withdraw it. That is ridiculous. A neat, modest profile handle in the center of the drawer would permit one-handed opening (and such a handle easily could be contrived and epoxy-glued on—but why should a customer have to make up for corporate bungling?). The M203dw has a drop-down door, a superior arrangement and easily opened with one hand.

2. No separate hand-feed capacity such as is present in the M203dw, especially handy when envelopes or odd-sized, one-off items must be printed. The 3001dw requires the cumbersome and irritating removal of the paper stock and adjustment of the single pair of width adjusters to be sized for an envelope. The old printer has a completely separate hand-feed mechanism above the paper storage area. It functioned so well as to bring one to tears knowing that it was ditched in this new printer by some whiz-bang marketing genius and/or intellectually compromised engineers.

3. The extremely helpful window into the paper compartment on the M203dw, where assessing the amount of paper in the printer can be done at a glance, is not present in the new one. How hard would it have been to include this?

Question: Does anyone involved in the design and manufacture of HP products ever actually use them?

HP has cheapened this “successor” printer by removing three very convenient and helpful features that I used many times each week. That is HP’s privilege, of course, but I can assure HP and anyone else who might have some passing interest that this will be the last HP printer I’ll ever buy.

I don’t much care for a printer, bought as a real successor to another one, that is decidedly inferior to its predecessor—and purchased after having sought input in good faith from a supposed HP expert. Jacking around with a formerly faithful customer of over 25 years has not been a wise move. (Also, I have had four HP computers in a row, too [counting a Compaq after HP bought that company], but this present one, now slowly dying, will be replaced by another brand.)

Customer and technical support has become about as enjoyable as a root canal without anesthesia, but that’s another story.