How do you find a place to lodge complaints about customer service from HP?

[chiggi64]

I have several complaints against HP for the way they treat customers but nowhere do they list a place to send complaints; they just don't seem to want to hear them.  Please don't direct me to Support; they want nothing to do with anything unless it is a problem with a product performance.  Does anyone know of an email address or even snail mail address to head office at HP Canada where I could contact them?

[Paul_Tikkanen]

This is the only information I could find:

Contact HP - Office locations | HP® Canada

[chiggi64]

Thanks, but HP Canada head office hasn't been at that address in years and when you call that phone number, you get someone in the Philippines.

(Edited)I will send a snail mail there but was hoping to find an actual complaint department number for them.  It appears they just don't want complaints of any sort.

I bought a new HP laptop on Mar 27 of this year.  It turned out to be a lemon, doesn't seem to have a boot drive, according to microsoft, whom I spent an entire week every day all day long trying to figure it out.  It made me change my password 6 times and wouldn't accept any of them.  Finally it got frozen on Can't Find Boot Disk.  HP had talked me into a 3 yr extended warranty and promised me if anything went wrong, I would get a replacement the NEXT DAY.  It has been 5 days since I got proof that they got it back (I printed out the FedEx page) and I have called many times and they just keep telling me that they will contact me real soon.  I am pretty ticked off.  They used to be such a good company to deal with.

i