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Apodemus
Level 2
20 15 0 2
Message 1 of 5
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Solved!

How to check code number in the box and inside the laptop

HP Recommended
HP Envy x360 15-ee0xxx
Microsoft Windows 10 (64-bit)

Dear All,

 

Just bought a new laptop HP Envy x360 Convertible 15-ee0xxx

[personal information removed]

Product number: 1U6H6EA#ABB

Model: RTL8822CE,

 

These 3 specs are the same in the box and on the back of laptop itself, BUT the name code 15-ee0xxx is inside the system of laptop when you see after you switch it on, BUT in the box and on the back of the laptop frame this code is 15-ee0004nn? 

Is there anything wrong with this uncompatibility?

 

Another question is about the warranty,

When I check the warranty putting the serial number of the laptop, there are three different types of warranties; What do they mean? Does it mean my laptop is warranty for 2 years or 2 months?

1. Additional coverage

Warranty type

Bundled Warranty

Service type

HP Bundled Hardware Offsite Support

Status 

Active: Covered under extended warranty, 23 months remaining.

Start Date

January 11, 2021

End Date

February 09, 2023

Service Level

Standard Access to ITRC (HW)
Country Coverage
Std Office Hrs Std Office Days
Std Turn-Around
Pickup by HP
Standard Material Handling
No Special Coverage
HP ships to customer site

Deliverables

Hardware Problem Diagnosis
Offsite Support & Materials.   2.  Additional coverage - Carepack

Warranty type

Carepack

Service type

HWM Offsite

Status 

Active: Covered under extended warranty, 22 months remaining.

Start Date

January 13, 2021

End Date

January 12, 2023

Service Level

Std Office Hrs Std Office Days
Standard HW
Country Coverage
Standard Material Handling
No Special Coverage
Delivery by HP
Customer Delivers
Standard Turn-Around-Time

Deliverables

Check for N-CSR Batt warranty
Hardware Problem Diagnosis
Offsite Support & Materials.  AND 3.  HP manufacturer/base warranty

Warranty type

Manufacturer Warranty

Service type

Wty: HP HW Maintenance Offsite Support

Status 

Active: Covered under Manufacturer warranty, 11 months remaining.

Start Date

January 11, 2021

End Date

February 09, 2022

Service Level

Std Office Hrs Std Office Days
Std Office Hrs Std Office Days
Global Coverage
Standard Material Handling
Standard Parts Logistics
Customer delivers to RepairCtr
Std Turn-Around
No Usage Limitation
Customer Pickup at RepairCtr

Deliverables

Hardware Problem Diagnosis
Offsite Support & Materials.

4 REPLIES 4
Apodemus
Author
Level 2
20 15 0 2
Message 2 of 5
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HP Recommended

There is even the 4th Warranty type, what does it mean, my warranty is for 2 months or 2 years?

 

Service type

Wty: HP Support for Initial Setup

Status 

Active: Covered under Manufacturer warranty, 2 months remaining.

Start Date

January 11, 2021

End Date

May 10, 2021

Service Level

NextAvail TechResource Remote
Std Office Hrs Std Office Days
2 Hr Remote Response
Unlimited Named Callers

Deliverables

Initial Setup Assistance
 
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KrazyToad
HP Support Agent
HP Support Agent
21,000 20,987 1,275 1,301
Message 3 of 5
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HP Recommended

@Apodemus

 

Welcome to HP Support Community


I would like to help

 

The HP 15-ee0004nn is part of the 15-ee0xxx series

 

Regarding the Warranty, please follow the instructions in this Link: https://support.hp.com/us-en/document/c05084516 to raise a warranty dispute and HP will update the warranties correctly 

 

Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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Apodemus
Author
Level 2
20 15 0 2
Message 4 of 5
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HP Recommended

Thank you,

So, The HP 15-ee0004nn and the 15-ee0xxx are the same series? But, why it should be 15-ee0004nn in the box and behind the laptop, and inside the system 15-ee0xxx? Is this okay? Or I have been fraud buying it?

 

Is there any way to find out if my new box packed laptop have been used for a while? Like several months? 

It looked to me not too shiny, and like it had been touched before. Its was almost 1200 usd.

 

 

Thanks,

 

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KrazyToad
HP Support Agent
HP Support Agent
21,000 20,987 1,275 1,301
Message 5 of 5
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HP Recommended

The xxx in the  15-ee0xxx series is the general Notebook series but each region / country or even manufacturing  region has different values for the xxx. Nothing to worry you seem to have the correct Notebook

 

Did you have to go through the initial Setup upon powering ON the Notebook? If you did then I'm sure you got a new Notebook

 

Thank you

KrazyToad
I Am An HP Employee

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