How to clear fingerprint data in HP client Security Manager

[toxikas]

Hi,

notebook EliteBook Folio 1020 G1

OS: Win 8.1 64b

cleared previuos fingerprint scans and when trying to register new ones getting an error:  "The specified identity and sub-factor are already enrolled in the database"  in HP Client Security Manager. How to cleas the database?

cheers,

kestutis

[GBL84 · Accepted solution]

Hello @toxikas,

Go to BIOS using F10 at the boot

Login as BIOS ADMINISTRATOR ( If not set, set up under security)

Go to security tab > Check the box Finger print reboot on reset > Save and Exit.

Try registering again.

Hope this helps, for any further queries reply to the post and feel free to join us again !!

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Thank You,

GBL84

I am not an HP Employee

[toxikas]

hello,

I've missed this part in manual, thank You very much.

regards,

kestutis

[GBL84]

You're very Welcome !! @toxikas

You will not find this anywhere in the manual.  This was done pratically done on my laptop. Hence shared .Just FYI

 All the Best !!!     Thanks for being a member !

**Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Thank You,

GBL84

I am not an HP Employee