How to deal with HP service? HP Omen

[d1xter]

Few days ago i smelled something burning from my laptop HP Omen. I turned its down and unscrewed the casing. Inside were some oil stains, a lot of parts were covered with them. I had no idea what it was, but I still have warranty, so I sent laptop to the service. Now I have problem, because service claims, that laptop was flooded (how to flood something with grease from the inside?) and they can fix it but if I pay for it. How to deal with them? I have never flooded my laptop and I really don’t want to pay for the repair.

[Sneha_01]

Hi @d1xter,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you’re in a frustrating situation with your HP Omen laptop, especially since you noticed the issue and still have warranty coverage. Dealing with service disputes can be challenging.

Unfortunately, there are no further actions we can take through this channel. I recommend reaching out to our phone support for further assistance.

They can help you with the unit repair or part replacement.

I request you talk to HP Phone Support and they will help you to sort it out.

1. Click on this link -  https://support.hp.com/us-en

2. Select the country.

3. Enter the serial number of your device.

4. Select the country from the drop-down.

5. Click on "Show Options".

6. Fill out the web form. A case number and phone number will now populate for you.

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Rachel571 

HP Support