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HP Recommended

I purchased an HP SSD with a 3 year warranty. I have had it less than 2 years, and it has completely died. Notebook does not even recognize it.. I have tried putting it in 2 external enclosures with the same results, it is not even recognized. 

How do I get warranty replacement for this item? 

Thank You!

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

For anyone else who has had this problem: I purchased an HP SSD from Amazon. It has a 3 yr warranty. AFter 2 years it completely failed. It was impossible to get warranty support through HP. I tried calling and got the number to a place that does not have anything to do with HP SSDs. I was given an email address that bounced back as undeliverable. (support -at- multipoint.com)
I asked questions here, and was told to go through the support channel, but that does not work. 

 

Here is what DID work - I contacted the seller through Amazon's website (tried to do so directly, but the email was bounced and non-existent). The same day they responded, and after a couple of emails back and forth, they promptly sent an RMA and offered a replacement. The company is   BIWIN Tech. 
So, if you bought a drive through Amazon from this reseller, they will honor the warranty. 

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3 REPLIES 3
HP Recommended

Hello.

 

Primarily, I would recommend contacting the place you bought the SSD from and let them process the warranty case.

 

If the company you bought it from is no more, then **bleep**.

HP Recommended

Thanks for the response. I purchased at Amazon and they referred me to the manufacturer for warranty service. Amazon will accept returns for a few weeks, but they do not handle warranty service. 

HP Recommended

For anyone else who has had this problem: I purchased an HP SSD from Amazon. It has a 3 yr warranty. AFter 2 years it completely failed. It was impossible to get warranty support through HP. I tried calling and got the number to a place that does not have anything to do with HP SSDs. I was given an email address that bounced back as undeliverable. (support -at- multipoint.com)
I asked questions here, and was told to go through the support channel, but that does not work. 

 

Here is what DID work - I contacted the seller through Amazon's website (tried to do so directly, but the email was bounced and non-existent). The same day they responded, and after a couple of emails back and forth, they promptly sent an RMA and offered a replacement. The company is   BIWIN Tech. 
So, if you bought a drive through Amazon from this reseller, they will honor the warranty. 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.