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- HP Community
- Notebooks
- Business Notebooks
- How to get SSD warranty

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02-10-2025 05:30 AM
I purchased an HP SSD with a 3 year warranty. I have had it less than 2 years, and it has completely died. Notebook does not even recognize it.. I have tried putting it in 2 external enclosures with the same results, it is not even recognized.
How do I get warranty replacement for this item?
Thank You!
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03-17-2025 06:23 PM
For anyone else who has had this problem: I purchased an HP SSD from Amazon. It has a 3 yr warranty. AFter 2 years it completely failed. It was impossible to get warranty support through HP. I tried calling and got the number to a place that does not have anything to do with HP SSDs. I was given an email address that bounced back as undeliverable. (support -at- multipoint.com)
I asked questions here, and was told to go through the support channel, but that does not work.
Here is what DID work - I contacted the seller through Amazon's website (tried to do so directly, but the email was bounced and non-existent). The same day they responded, and after a couple of emails back and forth, they promptly sent an RMA and offered a replacement. The company is BIWIN Tech.
So, if you bought a drive through Amazon from this reseller, they will honor the warranty.
03-17-2025 06:23 PM
For anyone else who has had this problem: I purchased an HP SSD from Amazon. It has a 3 yr warranty. AFter 2 years it completely failed. It was impossible to get warranty support through HP. I tried calling and got the number to a place that does not have anything to do with HP SSDs. I was given an email address that bounced back as undeliverable. (support -at- multipoint.com)
I asked questions here, and was told to go through the support channel, but that does not work.
Here is what DID work - I contacted the seller through Amazon's website (tried to do so directly, but the email was bounced and non-existent). The same day they responded, and after a couple of emails back and forth, they promptly sent an RMA and offered a replacement. The company is BIWIN Tech.
So, if you bought a drive through Amazon from this reseller, they will honor the warranty.