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‎04-14-2022 11:34 PM

HP Recommended
Product: HP ENVY 13-ay0000 x360 Convertible Laptop PC (8JN83AV)

I am using my HP Envy x360 laptop for work for 6 months and earlier upon opening my laptop I heard some cracking sounds, when I looked at my laptop the screen popped out on the lower right part. I searched about this and found out that it is a common issue for hp users. Despite of no misuse this happen. I hope hp will take action about this.

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1 person had the same question
1 REPLY 1

‎04-18-2022 06:31 AM

HP Recommended

Hi @My16 

 

Welcome to the HP Support Community. I see that you are facing screen-related issues with your HP ENVY 13-Ay0000 X360 Convertible Laptop PC. We want to help you with it. 

 

I have sent you a private message with further instructions to get this issue sorted. In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

NIRVANA_95
I am an HP Employee
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