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‎08-15-2019 01:53 AM

HP Recommended
Product: Hp pro tablet 608 g1
Operating System: Microsoft Windows 10 (64-bit)

Hello I forgot the administrator password on my tablet but when I try to contact the HP in the form is required the serial number of my device since I have visual impairment I couldn't find any serial number on the back of my tablet I tried to help from the other sighted people but no one could find any serial number on the back of my device so I think I don't have any option to communicate with the HP customer support in th what does anyone here knows how can I solve this problem and how can I help unlock my device 

1 person had the same question
1 REPLY 1

‎08-15-2019 07:30 AM

HP Recommended

Hi:

 

Unfortunately, there is nothing we can do to help you, since HP will no longer supply the required SMC.bin file that is used to clear the BIOS password.

 

That was the only way it could be done.

 

HP issued this document recently...

 

https://support.hp.com/us-en/document/c06368824

 

Also the forum rules were amended on 1 March 2019, which no longer allow us to help with removing BIOS passwords.


Rule 4.d...

 

https://h30434.www3.hp.com/t5/custom/page/page-id/hp.rulespage

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