• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎02-18-2021 01:41 PM

HP Recommended
Product: ZBOOK FIREFLY 14 G7 MOBILE W.
Operating System: Microsoft Windows 10 (64-bit)

I have an external SSD hard drive with USB connection and when I connect it to the laptop I can't make it boot.

It should be mentioned that the Zbook laptop has an internal M2 disk with Windows operating system and that I just want to boot with another SSD disk, I already looked in BIOS settings but I can't get it to boot.

The system does detect the external hard drive but it does like a small flash and returns to the BOOT options menu.

Does anyone know how they can help me?

3 REPLIES 3

‎02-19-2021 06:03 AM

HP Recommended

How is the external ssd formatted? It would have to match the system which most likely be formatted to gpt and uefi boot? Is your device connected to USB3 as USB2 would barely work? There can be boot drivers issues also, the windows on the external ssd may not have the correct drivers to boot.

Was this reply helpful? Yes No

‎02-19-2021 01:02 PM

HP Recommended

It is a 240 GB Kignston SSD disk, it is formatted NTFS - GPT and has the Windows 10 system.

It is plugged into a USB 3.0 port

How could I know what drivers to install to boot the Zbook, the issue may be there maybe updated this drirvers.

Was this reply helpful? Yes No

‎02-19-2021 01:07 PM

HP Recommended

If you put the ssd back in the pc you installed windows on it. 

 

Uninstall the ata drivers this video may help, the drivers you are uninstalling are the ata drivers.

https://www.youtube.com/watch?v=59Bbf0I07B4

Shut down windows and pc then remove the drive and try again in usb.  

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.