I cannot change system configs when using my HP account.

[Suppaman]

Hello everyone. Basically, I have a new HP account linked with my college's EDU account. I want to purchase a new laptop.

When I click the customize and buy option, I do not have any options to change the default config of my machine, nor is there any indication of what my configuration is.

If I log out of my account, I have the option to change the system config.

Here are screenshots demonstrating the issue.

Config screen with customization options if I log out of my account

No customization options if I log in to my account.

Why is this happening, and how can I get a custom specced machine?

Edit: it looks like the photos I've uploaded aren't working either.

[Suppaman]

Screenshots must have gone corrupted. The above is when I login with my account, below that is when I logout.