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‎10-03-2025 07:14 PM

HP Recommended

have a hp elitebook 845 G8 and it will not power off and the fan is constantly running and it has a black screen what could possibly be the problem I have tried all the other steps and nothing works

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4 REPLIES 4

‎10-07-2025 06:01 AM

HP Recommended

Hello.

 

The laptop should power off if you keep the power button pressed for several seconds. Alternatively you can unplug the laptop and let the battery deplete but this may take hours.

 

Is this a daily problem? Can you use your computer at all?

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‎10-07-2025 07:54 AM

HP Recommended

I can unplug the battery i know how to get it to shutoff i would like to know what could be causing this I have a black screen and the fan is running really loud and the charger light on laptop blinks orange all the time I have replaced the ac adapter and the battery and it still does the same thing help please.

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‎10-07-2025 07:56 AM

HP Recommended

No I cant use it at all and yes its a everyday problem I can unplug the battery i know how to get it to shutoff i would like to know what could be causing this I have a black screen and the fan is running really loud and the charger light on laptop blinks orange all the time I have replaced the ac adapter and the battery and it still does the same thing help please.

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‎10-08-2025 05:29 AM

HP Recommended

Hello.

 

The black screen is probably caused by badly behaving device driver or a software.

 

Try updating your HP software and drivers with HP Support Assistant. If you don't have it already installed, you can download it here. Once installed, use the update function to update everything.

 

Are you using Windows 10 or Windows 11?

Did this problem start after Windows Update or software installation?

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