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‎02-13-2020 01:44 AM - last edited on ‎02-24-2020 11:44 AM by Retired

HP Recommended
Product: HP EliteBook 840 G1
Operating System: Microsoft Windows 10 (64-bit)

I'm having problems with my HP EliteBook 840 G1 computer at startup. The problem occurs when it is at the dock station. It always turns on PC Hardware Diagnostics UEFI and reports an error on the hard disk, even though there is no error. I have a solid state drive installed. A black screen appears. When I click EXIT, Windows 10 loads normally. This only happens if the computer is at the dock station.

How do I fix this or turn off checks.

 

Computer Information

Model
HP EliteBook 840 G1
System ID
198F
Product ID
D1F44AV
Memory size
8192 MB RAM
System BIOS date
08/29/2019
Serial number
[edit]
Version of OS installed
1903 (10.0.18362)

1 REPLY 1

‎02-24-2020 01:14 AM

HP Recommended

Try to update the drivers & firmware to the latest known version via the HP Support Assistant from here.

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P.S.
I am a volunteer and I do not work for, nor represent, HP
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