• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Locked

‎02-13-2020 01:44 AM - last edited on ‎02-24-2020 11:44 AM by Retired

HP Recommended
Product: HP EliteBook 840 G1
Operating System: Microsoft Windows 10 (64-bit)

I'm having problems with my HP EliteBook 840 G1 computer at startup. The problem occurs when it is at the dock station. It always turns on PC Hardware Diagnostics UEFI and reports an error on the hard disk, even though there is no error. I have a solid state drive installed. A black screen appears. When I click EXIT, Windows 10 loads normally. This only happens if the computer is at the dock station.

How do I fix this or turn off checks.

 

Computer Information

Model
HP EliteBook 840 G1
System ID
198F
Product ID
D1F44AV
Memory size
8192 MB RAM
System BIOS date
08/29/2019
Serial number
[edit]
Version of OS installed
1903 (10.0.18362)

1 REPLY 1

‎02-24-2020 01:14 AM

HP Recommended

Try to update the drivers & firmware to the latest known version via the HP Support Assistant from here.

--------
If the answer is helpful mark it with Kudos by clicking on the kudos button. If your problem is solved then mark it as solved. Thanks 🙂

P.S.
I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.