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lashaO_O
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I need help with my order I got charged but webpage says its declined

HP Recommended
OMEN Laptop 15z-en000
Microsoft Windows 10 (64-bit)

Hello

 
I got charged on my bank account for the order I ordered yesterday , OMEN Laptop 15z-en000 , webpage says -Bank Declined- While I have already being charged, what is the problem please answer me. 

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The_Fossette
HP Support Agent
HP Support Agent
29,155 21,825 1,962 2,158
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@lashaO_O

 

I reviewed your post and I understand that you got charged when placing an order online however, the order was declined.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you contact our sales team in your region and they will be able to assist you in this regard.

 

Refer to the below link for contact details.

 

https://store.hp.com/us/en/cv/customerservice

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

View solution in original post

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1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
29,155 21,825 1,962 2,158
Message 2 of 2
Flag Post
HP Recommended

@lashaO_O

 

I reviewed your post and I understand that you got charged when placing an order online however, the order was declined.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you contact our sales team in your region and they will be able to assist you in this regard.

 

Refer to the below link for contact details.

 

https://store.hp.com/us/en/cv/customerservice

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
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