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‎07-10-2025 07:51 AM

HP Recommended
Product: HP Smart Tank 5101 All-in-One Printer
Operating System: Chrome OS

Purchased 5/28/25 erup took two hours, printed OK on 5/28,/5/31 and 6/5. AtSetup Error. Contacted HP. Worked with many poor English speaking people telling me that my PC, Chromebook and phone were all at fault. Had our daughter who has a 5101 that functions do the setup and she agrees that the printer has failed because it will not even Copy! On tech called back, took control of my Chromebook and wanted my CCD # for a $180.00 payment. At that time I had to spend time to go over all the settings on my Chromebook to get it operational again! I have filled out too many forms on line to get this problem resolved and I am at the point that after owning nothing but HP printers since 1993, I want to return this, but to where. HP dragged the problem out past the 14 day limit for me to return it to Staples, and the are no HP service centers near me! NOT HAPPY! I am retired on a fixed income and this printer was a big purchase for us! What happened to HP service????????

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