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‎02-09-2024 08:38 PM

HP Recommended
Product: HP ENVY x360 14 inch 2-in-1 Laptop PC 14-es0000 (743S9AV)

I have purchased laptop from USA in Aug 2023. But now it has some problem. So, I took it to HP service centre. After investigation they found it has problem with motherboard, but they are telling that they don't have spare for it, so cannot repair it. And telling me to send PC to USA which is not possible for me. How to proceed further? Please help

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1 person had the same question
1 REPLY 1

‎02-10-2024 03:21 PM

HP Recommended
@Patil_PK95 wrote:

... but they are telling that they don't have spare for it, so cannot repair it. And telling me to send PC to USA which is not possible for me. How to proceed further? Please help

@Patil_PK95 

 

No other option actually because that is written in black and white: "HP Global Warranty covers HP products at the level of standard warranty offered in the country in which it is used. For example, a product purchased in country "A" and moved to country "B" receives the current warranty coverage provided by country "B" (if that product is marketed or supported in country B)."

 

More information:

 

          https://support.hp.com/us-en/document/bpr01266

 

 Regards.

BH
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