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‎11-11-2020 03:28 AM

HP Recommended
Product: Zbook 15 g6 6TU91EA
Operating System: Microsoft Windows 10 (64-bit)

I've upgraded an IR/HD webcam to my zbook that came without any cam, just mic at the top of the bezel. 

Encouraged by the discussion of successful upgrade from no cam to hd-cam in another thread here,  I ordered parts IR-cam and cable-set from HP and successfully installed them.

However, no device manager, nor BIOS is recognizing installed camera. 

Any ideas?

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-05-2020 06:17 AM

HP Recommended

Just to update:

All functioning now (ir full hd cam, video, mic, hello). It had nothing to do with software. Apparently the first cable of the cable kit I installed was not the correct one. With the second cable loom I tried it was plug'n play!

How I was unable to get the cable right on first go? The cable kit that comes with the part number L68873-001 is actually a set of five (5) separate cables -obviously for different configurations. Out of these there were only two cable looms with connectors that did match with my setup, but no reference whatsoever as to what is the difference between these two.

Thus, it took me two tries to get it right. 

 

View solution in original post

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1 REPLY 1

‎12-05-2020 06:17 AM

HP Recommended

Just to update:

All functioning now (ir full hd cam, video, mic, hello). It had nothing to do with software. Apparently the first cable of the cable kit I installed was not the correct one. With the second cable loom I tried it was plug'n play!

How I was unable to get the cable right on first go? The cable kit that comes with the part number L68873-001 is actually a set of five (5) separate cables -obviously for different configurations. Out of these there were only two cable looms with connectors that did match with my setup, but no reference whatsoever as to what is the difference between these two.

Thus, it took me two tries to get it right. 

 

1 person found this reply helpful
Was this reply helpful? Yes No
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