cancel
Showing results for 
Search instead for 
Did you mean: 
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
Bilman
Level 2
9 8 1 1
Message 1 of 2
211
Flag Post

Solved!

IR Webcam not recognized by Zbook's bios

HP Recommended
Zbook 15 g6 6TU91EA
Microsoft Windows 10 (64-bit)

I've upgraded an IR/HD webcam to my zbook that came without any cam, just mic at the top of the bezel. 

Encouraged by the discussion of successful upgrade from no cam to hd-cam in another thread here,  I ordered parts IR-cam and cable-set from HP and successfully installed them.

However, no device manager, nor BIOS is recognizing installed camera. 

Any ideas?

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
Bilman
Author
Level 2
9 8 1 1
Message 2 of 2
Flag Post
HP Recommended

Just to update:

All functioning now (ir full hd cam, video, mic, hello). It had nothing to do with software. Apparently the first cable of the cable kit I installed was not the correct one. With the second cable loom I tried it was plug'n play!

How I was unable to get the cable right on first go? The cable kit that comes with the part number L68873-001 is actually a set of five (5) separate cables -obviously for different configurations. Out of these there were only two cable looms with connectors that did match with my setup, but no reference whatsoever as to what is the difference between these two.

Thus, it took me two tries to get it right. 

 

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1
Bilman
Author
Level 2
9 8 1 1
Message 2 of 2
Flag Post
HP Recommended

Just to update:

All functioning now (ir full hd cam, video, mic, hello). It had nothing to do with software. Apparently the first cable of the cable kit I installed was not the correct one. With the second cable loom I tried it was plug'n play!

How I was unable to get the cable right on first go? The cable kit that comes with the part number L68873-001 is actually a set of five (5) separate cables -obviously for different configurations. Out of these there were only two cable looms with connectors that did match with my setup, but no reference whatsoever as to what is the difference between these two.

Thus, it took me two tries to get it right. 

 

View solution in original post

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation