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Locked

‎02-06-2024 12:49 PM

HP Recommended
Product: HP Pavilion Elite m9360f Desktop PC
Operating System: Microsoft Windows 10 (64-bit)

For some time my Microsoft photo software has no longer worked, I always have an error message (-2147219196), I checked with several agents at Microsoft by installing things and no one found the problem.

I was told I might have a virus, which would surprise me.  So I was told that I should reinstall Windows 10. It makes me download Windows iso and install it with a usb key but my BIOS is not suitable for UEFI.  The Windows.iso he made me download is too big to put on a DVD but I have a smaller Windows.ISO version on a DVD.  I don't know what to do anymore because my computer generally works very well according to my needs.

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