Ink

[Saxelrod]

Hi. First, I can't order more ink. I got ink delivered to the wrong address when I moved. I try to order more but your "system" tells me I don't need more ink. Except I do. What an incredibly stupid process. I'm literally just trying to get some colored ink and you'd think I was trying to buy confidential material. Also this entire thing is an antitrust violation. HP is an atrocious company. 

[Dragon-Fur]

@Saxelrod 

Welcome to the HP Community --

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@Saxelrod wrote:

Hi. First, I can't order more ink.

I got ink delivered to the wrong address when I moved.

I try to order more but your "system" tells me I don't need more ink.

< Removed >

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I am guessing from your comments, the issue involves Instant Ink (#2 below).

A "wrong address delivery" can (should) normally be avoided by having put in a change of address before the ink shipment.  Regardless, the address can be corrected "after the fact".

1)  If you purchased ink from the HP Store and it was not delivered for any reason,

Then

You can re-order.

True -- HP might -- or might not -- reimburse you for the wrong delivery.

Talk to the HP Store Customer Service.

 HP Store Customeer Service - USA

 For example:  Self-Help Service, Account, Security and Privacy, Tracking, Change Order, Returns and Cancellations, FAQ, Shopping, Shipping and delivery, Rebates / Coupons, Product Support, Parts and services

========================================

OR

2)  If you were notified of an Instant Ink Shipment and it was not delivered for any reason,

Then

True -- You might not be able to Order ink.

What?  Ink is delivered when the printer notifies the service that supplies are depleted and a shipment is necessary.

You can -- and should -- contact HP Instant Ink Support

1)  Ask to have the shipping address updated

2)  Explain what happened and ask for a replacement shipment.

Start...

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Sections 

-- Terms of Service / Contract

⇶ Where is my ink?  "How it works"

and

-- What is?

⇶ Contact Instant Ink Support

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-- Terms of Service / Contract --

Examples of the Instant Ink Terms of Service Contract for various regions

NOTE: Terms of Service Document includes phone contact information

 Instant Ink - Terms of Service - USA

 Instant Ink – Terms of Service - UK

 Instant Ink Terms of Service - Australia

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--  "Where is my Ink?"  --

-- How it is supposed to work --

Category Where is my ink or toner?

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-- Contact Instant Ink Support --

Can't stand it?

Want to skip all the watching and reading --

Need or want to complain, explain, or ask for help?

It might be faster for you to contact Instant Ink Support directly.

Depending on the region, the website posts limited Saturday hours in addition to Mon-Fri hours.

-- Dragon Suggests --

1)  Contact Instant Ink Support -

Open

⇶  HP Instant Ink Support - Website

Click the Flag near the bottom of the page to update the region / country.

⇶  Scroll up / down to "Additional Support"

      Check phone and days / hours of operation.

OR

2)  Wait here for a Community Agent to find your request and answer your Instant Ink and Plan related questions.   NOTE >> Instant Ink Support and HP agents can access private information.

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You !

Question / Concern Answered, Click my Post "Accept as Solution"