Inquiry About vPro/AMT Support on My Device

[Horizon93]

Dear HP Support Team,

I would like to confirm whether my device supports Intel® vPro® and Active Management Technology (AMT), and if these features are enabled or can be enabled.

Here are my device details:

• Product Name: HP EliteBook 1040 14 inch G9 Notebook PC
• Serial Number: 5CG24013S1
• SKU Number: 76W62EC#AB8

Could you please let me know if this device has Intel® vPro® / AMT capabilities, and whether they are active or if I need to take any steps to enable them?

Thank you very much for your help.

[banhien]

@Horizon93 

Does it have vPro sticker on your machine ? It specs

            https://support.hp.com/us-en/document/ish_6279322-6279369-16

It has one of the following processors

• Intel Core i7-1265U Processor
• Intel Core i7-1255U Processor
• Intel Core i5-1245U Processor
• Intel Core i5-1235U Processor

• And the list of Intel Gen 12 processors with vPro (Mobile) :
• H-Series: i9-12900HK, i9-12900H, i7-12800H, i7-12700H, i7-12650H, i5-12600H, i5-12500H, i5-12450H
• P-Series: i7-1280P, i7-1270P, i7-1260P, i5-1250P, i5-1240P, i3-1220P
• U-Series: i7-1265U, i7-1255U, i5-1245U, i5-1235U, i3-1215U
• Other: Intel Core Ultra processors according to Intel

As you can see, your the Intel CPU on your machine is NOT a vPro processor.

Regards.

[Horizon93]

Thank you for your response.

I checked my device and I did not see a vPro sticker on it. However, according to Intel ARK, the Intel Core i7-1265U CPU does support Intel® vPro®.

Could you please clarify if my specific SKU (76W62EC#AB8, Serial Number: 5CG24013S1) is configured with vPro enabled at the firmware/BIOS level?

If not, is it possible to enable vPro on this device through BIOS or firmware settings?

I just want to confirm whether the lack of vPro is due to hardware limitations of my SKU or just a disabled configuration.

Thank you very much for your clarification!

[banhien · Accepted solution]

@Horizon93 

HP does NOT supply system board information

            https://partsurfer.hp.com/?searchtext=76W62EC

            https://partsurfer.hp.com/?searchtext=4B927AV

You should know its processor.

Regards.

[Horizon93]

Thank you for the provided information and the links.

I understand that the Intel Core i7-1265U processor supports vPro, but it seems that my specific device may not have vPro enabled at the firmware level.

I will check the BIOS settings directly on the device to confirm.

Thank you for your support.