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nmaslon
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Internal keyboard not working for Bitlocker PIN

‎03-01-2021 01:04 PM - edited ‎03-01-2021 01:15 PM

HP Recommended
Product: Elitebook 840 G7
Operating System: Microsoft Windows 10 (64-bit)

Hi everyone,

 

I have an Elitebook 840 G7 that has Bitlocker enabled with a PIN. The internal keyboard does not work to enter the PIN, however an external keyboard works fine. The internal keyboard works fine in Windows but not the UEFI.

 

Any thoughts?

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