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Calberst
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Message 1 of 2
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Is a computer , having to send it in 4x for repairs, and spending over 80 hrs of your life, a lemon

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hp envy 795

When can i consider the computer HP sold me a lemon. I spent 80 hour reloading the software only to format the hard drive to send it in for repair 4 times of a 6 month period. In that 6 months , i don't have a computer to use.  Does HP offer anything? Or do i just keep letting HP suck my life away until the warranty expires and I throw away the computer into the garbage.

1 REPLY 1
Riddle_Decipher
HP Support Agent
HP Support Agent
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Message 2 of 2
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@Calberst I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

 

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can simply click here.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

 

Thank you for visiting the HP Support Community. 

Riddle_Decipher
I am an HP Employee

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