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‎10-22-2021 04:08 AM - edited ‎10-22-2021 04:09 AM

HP Recommended
Product: HP Thunderbolt Dock 120W G2
Operating System: Microsoft Windows 10 (64-bit)

Hi guys,

I am having an issue with the docking stations since some days now. We are using HP Thunderbolt Dock 120W G2 with HP EliteBook 840 G6. Whenever the users connect their laptop in the morning and try to login to their systems windows explorer will stuck and users will not be able to click on it. They cannot click on any icons. Until now we checked and e found that almost all machines are running with 21H1 OS build of Windows 10 X64.

The workaround we found that resolves the issue is, removing the thunderbolt cable from the laptop and plugging it back.

Anyone else had this issue before?

Thank you for the support,

Ermal

 

2 REPLIES 2

‎10-22-2021 05:43 AM

HP Recommended

Hello

 

never heard a behavior like this.

 

do they use USB keyboard and mouse to login?

did you updated 840 G6 BIOS to latest  version ?

did you updated TBDock G2 firmware to latest version ?

 

bye

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‎10-22-2021 06:08 AM

HP Recommended

All the driver updates are there. BIOS, Docking Station firmware. Yes they use USB mouse and keyboard.

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