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- HP Community
- Notebooks
- Business Notebooks
- Issues when closing the lid

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10-14-2022 02:57 AM
Hello,
We are having issues with a laptop, problem is that everytime the user is closing the lid it goes to sleep.
I have checked all the settings and they are all configured as "DO NOTHING" when you close the lid, for both on battery or connected.
Windows is up to date, and so is all the hardware for the laptop.
Any idea what could be wrong?
Thanks
Vanessa
10-14-2022 03:06 AM
Hello @vvines
Sorry to hear that you are having problems ... I would like to help you.
Let me check your current system configuration. |
(1) Run msinfo32
- Select <System Summary>:
--->>> Copy/screenshot/paste following key/value pairs:
OS Name |
Version |
System Model |
System SKU ( equals HP product number (p/n) ) |
Processor |
BIOS Version/Date |
(2) Please report your results
10-14-2022 07:41 AM
OS Name: MS Windows Enterprise |
Version: 10.0.19043 Build 19043 |
System Model: Hp Elitebook 840 G3 |
System SKU: T9X59EA#ABU ( equals HP product number (p/n) ) |
Processor: Intel Core (TM) i7-6500 U CPU @ 2.50Hz 2592 Mhz 2 core |
BIOS Version/Date: HP N75 Ver. 01.14 12/04/2017 |
10-14-2022 08:09 AM
Hello @vvines
(1) Create Windows system <restore point>
How to Create a System Restore Point on Windows 10 or Windows 11
(2) Download and install BIOS Update
HP Notebook System BIOS Update (N75) | 01.57 Rev.A | 11.7 MB | Aug 15, 2022 | Download |
Why should you install the update ? https://support.hp.com/us-en/document/ish_4123786-2338478-16 Quote: " Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:
" |
(3) Reboot
(4) Let BIOS be installed until it's completely done !
(5) Download and install / update
Intel Chipset Installation Utility | 10.1.18243.8188 Rev.S | 3.0 MB | Jan 14, 2020 | Download |
Intel Management Engine Driver | 2141.15.0.2511 Rev.W | 229.8 MB | Nov 22, 2021 | Download |
Intel Serial IO Driver | 30.100.1724.2 Rev.A | 3.1 MB | Sep 21, 2017 | Download |
(6) Restart Windows
(7) Download and install / update
HP Battery Health Manager BIOS Setting Update | 1.0.2.1 Rev.A | 0.5 MB | Nov 20, 2020 | Download |
Intel Management Engine Firmware | 11.8.92.4222 Rev.A | 11.6 MB | Apr 18, 2022 | Download |
(8) Restart Windows
(9) Test your notebook
(10) Please report your results