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Locked

‎03-03-2020 09:02 AM

HP Recommended

Computers I have been dealing with never successfully installed KB4524244 but computer keeps locking up. No way to uninstall update (it was never installed). Model HP 705G4 sff . 

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‎03-13-2020 07:12 PM - edited ‎03-14-2020 05:05 AM

HP Recommended

In my  HP 705G4 (HP sure start on Ryzen) the situation is all the same with you. Frequent hung-ups and repeated restart with alert of unsuccessful system update were seen.

In recent 12hrs after setting Sure Start protection disable, no hung-ups are seen so far. This would be of a temporary solution but I don't know how it affects the system security.

Even Microsoft recommends to simply uninstall KB4524244, I cannot do it cause install was done incompletely and seems uninstaller cannot recognize it.  As Microsoft has already withdrawn it, I can neither uninstall nor re-install (just to properly uninstall it), anymore.

I hope support team do not leave the case "partially installed"  like this.

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‎04-05-2020 11:35 AM

HP Recommended

Tried several approaches. Upgrading the BIOS worked. Thank you for the link, Joel.

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