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‎07-21-2023 07:01 AM

HP Recommended
Product: HP EliteBook Folio 1040 G1 Notebook PC
Operating System: Microsoft Windows 8.1 (64-bit)

Hello HP Community,

I hope this message finds you all well. I am reaching out to seek assistance with a keyboard problem I have been experiencing on my HP laptop. Recently, I noticed that several keys on my keyboard have stopped functioning correctly. Specifically, the 'b', 'n', 'ESC', 'Caps Lock', 'Arrow Right', and a few other keys are unresponsive.

Here's some additional information about my system:

  • Laptop Model: HP EliteBook Folio 1040 G1 Notebook PC
  • Operating System: Windows 8.1 Pro

Troubleshooting steps I've already tried:

  1. Restarted the laptop: I tried rebooting my laptop multiple times, hoping that it might be a temporary glitch, but unfortunately, the issue persists.
  2. Checked for software updates: I made sure my operating system and drivers were up to date, but that did not resolve the problem either.

I am seeking guidance and advice from the HP community on how to address this situation. If any of you have encountered a similar problem or have expertise in laptop hardware, I would greatly appreciate your input. Here are a few specific questions I have:

  1. Is there any additional troubleshooting I can perform to confirm that it's indeed a hardware issue?
  2. Is it possible to fix this problem without having to replace the entire keyboard? Are there any DIY solutions I can try?

Thank you all in advance for your time and assistance. I look forward to hearing from you soon.

Best regards,  Visar Mehmeti

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