• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issue? Click here for tips and tricks.
Locked

‎07-21-2023 07:01 AM

HP Recommended
Product: HP EliteBook Folio 1040 G1 Notebook PC
Operating System: Microsoft Windows 8.1 (64-bit)

Hello HP Community,

I hope this message finds you all well. I am reaching out to seek assistance with a keyboard problem I have been experiencing on my HP laptop. Recently, I noticed that several keys on my keyboard have stopped functioning correctly. Specifically, the 'b', 'n', 'ESC', 'Caps Lock', 'Arrow Right', and a few other keys are unresponsive.

Here's some additional information about my system:

  • Laptop Model: HP EliteBook Folio 1040 G1 Notebook PC
  • Operating System: Windows 8.1 Pro

Troubleshooting steps I've already tried:

  1. Restarted the laptop: I tried rebooting my laptop multiple times, hoping that it might be a temporary glitch, but unfortunately, the issue persists.
  2. Checked for software updates: I made sure my operating system and drivers were up to date, but that did not resolve the problem either.

I am seeking guidance and advice from the HP community on how to address this situation. If any of you have encountered a similar problem or have expertise in laptop hardware, I would greatly appreciate your input. Here are a few specific questions I have:

  1. Is there any additional troubleshooting I can perform to confirm that it's indeed a hardware issue?
  2. Is it possible to fix this problem without having to replace the entire keyboard? Are there any DIY solutions I can try?

Thank you all in advance for your time and assistance. I look forward to hearing from you soon.

Best regards,  Visar Mehmeti

Category:
2 people had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.