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Microsoft Windows 8.1 (64-bit)

Keyboard stopped working, touchpad mouse still working reinstalled drivers still not working.

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Try a power reset

Power Reset your Laptop​


Can you try seeing if the keyboard works in BIOS.

Turn off the PC holding power button. Turn on the PC and repeatedly keep pressing ESC until the startup menu appears (if the keyboard works) or you can attach an external USB keyboard. In BIOS see if the arrows on the keyboard work.


Try an external keyboard on the notebook in Windows (does it work?).


If the keyboard does not work in BIOS you will need to replace the part. The keyboard comes as one part with top cover

Part number:




On page 66 of service manual you can see the steps to replace the top cover


Hope it helps,



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