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SonnyA956
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Message 1 of 2
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Keyboard

HP Recommended
F5Y29UA#ABA
Microsoft Windows 8.1 (64-bit)

Keyboard stopped working, touchpad mouse still working reinstalled drivers still not working.

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iomare
Level 15
Level 15
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Message 2 of 2
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HP Recommended

Hi,

Try a power reset

Power Reset your Laptop​

 

Can you try seeing if the keyboard works in BIOS.

Turn off the PC holding power button. Turn on the PC and repeatedly keep pressing ESC until the startup menu appears (if the keyboard works) or you can attach an external USB keyboard. In BIOS see if the arrows on the keyboard work.

 

Try an external keyboard on the notebook in Windows (does it work?).

 

If the keyboard does not work in BIOS you will need to replace the part. The keyboard comes as one part with top cover

Part number:

747140-001

 

Example:

https://www.ebay.com/sch/i.html?_from=R40&_trksid=m570.l1313&_nkw=747140-001&_sacat=0

On page 66 of service manual you can see the steps to replace the top cover

http://h10032.www1.hp.com/ctg/Manual/c04341736

 

Hope it helps,

David

 

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