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HP Recommended
Microsoft Windows 11

My hp pavilon x360 convertible (brand new) is not charging. The lap top is out of warranty but it is brand new, I need help in recovering it

1 REPLY 1
HP Recommended

Hi @Toluxy,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

If your brand new HP Pavilion x360 convertible is not charging, there are a few troubleshooting steps you can follow to try and resolve the issue.

 

Check the Power Outlet and Adapter:

  • Make sure the power outlet is working by plugging in another device.
  • Check the power adapter for any damage or loose connections. If possible, try using a different power adapter with similar specifications.

Inspect the Charging Port:

  • Examine the charging port on the laptop for any debris, lint, or damage. Use compressed air to blow out any dust that may be blocking the port.

Try a Different Power Source:

  • Plug the laptop into a different power source to rule out issues with the power outlet.

Perform a Hard Reset:

  • Shut down the laptop.
  • Disconnect the power adapter.
  • Remove the laptop battery if it's removable.
  • Hold down the power button for about 15 seconds.
  • Reconnect the battery (if removable) and plug in the power adapter.
  • Turn on the laptop.

Update BIOS and Drivers:

  • Visit the HP support website for your specific model and download the latest BIOS and driver updates. Install them following the instructions provided.

Battery Calibration:

  • Perform a battery calibration if your laptop has a non-removable battery. Check your laptop's user manual or HP support website for instructions on how to calibrate the battery.

Check for Physical Damage:

  • Inspect the charging cable, adapter, and laptop for any physical damage.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4

HP Support 

Raj_05
HP Support Community Moderator
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.