Lap top not charging

[Toluxy]

My hp pavilon x360 convertible (brand new) is not charging. The lap top is out of warranty but it is brand new, I need help in recovering it

[Raj_05]

Hi @Toluxy,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your brand new HP Pavilion x360 convertible is not charging, there are a few troubleshooting steps you can follow to try and resolve the issue.

Check the Power Outlet and Adapter:

• Make sure the power outlet is working by plugging in another device.
• Check the power adapter for any damage or loose connections. If possible, try using a different power adapter with similar specifications.

Inspect the Charging Port:

• Examine the charging port on the laptop for any debris, lint, or damage. Use compressed air to blow out any dust that may be blocking the port.

Try a Different Power Source:

• Plug the laptop into a different power source to rule out issues with the power outlet.

Perform a Hard Reset:

• Shut down the laptop.
• Disconnect the power adapter.
• Remove the laptop battery if it's removable.
• Hold down the power button for about 15 seconds.
• Reconnect the battery (if removable) and plug in the power adapter.
• Turn on the laptop.

Update BIOS and Drivers:

• Visit the HP support website for your specific model and download the latest BIOS and driver updates. Install them following the instructions provided.

Battery Calibration:

• Perform a battery calibration if your laptop has a non-removable battery. Check your laptop's user manual or HP support website for instructions on how to calibrate the battery.

Check for Physical Damage:

• Inspect the charging cable, adapter, and laptop for any physical damage.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support