Large Gap Unable to Draw on with Digital Pen - Photo Included to Explain Further

[Kaz_D]

Hi, 

Wondering if anyone can help me please. I am still in the learning stage of using a digital pen, so possibly i have done something silly with the settings. But whenever i draw on anything like word, powerpoint of adobe fresco there is a line at the same part of the page that does not let me draw on it using the digital pen. However it will let me draw over it using my finger.  See screen shot below, the black is using the pen and blue is using my finger 

I could be wrong but i dont think it is a problem with the screen. If you are on any other page such as on a colourful screensaver you can not see this line. Also if i type using the keyboard it types right through this line. 

I have updated all the graphics drivers today as someone had suggested that could cause it but its still doing the same thing. Any ideas of how to fix this would be very much appreciated. Thanks in Advance 

[Dragon-Fur]

@Kaz_D 

My personal opinion - based on very little actual technical understanding of the mechanics - is that this is a failure in the digitizer field in the one area (strip) of the touchscreen.

IF that is the case, updates and drivers would not have any impact on the results.

If that is the case, the solution is to replace the screen, including the digitizing layer that supports the stylus.

No, sorry, I cannot expand on the idea - I don't know whether this is the cause and I really don't understand the underlying mechanics of how / whether a screen can fail in just one strip area.

Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology

Click Thumbs Up to say Thank You!

Answered? Click "Accept as Solution" to help others find it.

[Kaz_D]

Oh No, this is a brand new laptop! I just thought that if it was a problem with the screen you would see it on any other screen not just when you used the pen. Wonder why it works when i use my finger?

[Dragon-Fur]

@Kaz_D 

Well, don't worry.  Smiling.

I am very likely wrong.

You can, of course, contact HP Support - brand new computer is under Warranty.

When you submit the case, explain what you have done to try and diagnose / fix the problem.

HP Support has absolutely no visibility to our community content - that is, what you tell us does not show up at HP Support Center.

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

HP Technical Support – Contact Information

Open website  HP World-Wide Support

 Select your region and follow the prompts

------------------------------------------------------------------------------------- 

USA / Canada

   Contact Official HP® Support | HP® Customer Support

Submit information / case online

Sign in or continue as a guest

Reminder:  HP Phone numbers you find on the Internet have likely been hijacked.

-------------------------------------------------------------------------------------

UK

For faster support, first submit information / case online: HP Customer Support UK

-------------------------------------------------------------------------------------

Option - HP Support is on Facebook!

HP on Facebook

READ – Be Informed – Be Aware

HP Fraud Alert: Protecting Yourself from Scams | HP® Official Site

HP Fraud Alert: Protect Yourself from Scams, Report Suspicious Calls

Reminders

HP Support does not publicly post contact numbers.  Please submit your case online

• Provide all the requested information to submit your online case
• Explain the problem > Ask for help
• Submit the case
• After the case is submitted, Contact information for your area will be displayed on your screen
• Reminder:  Wait times can be long – HP Response centers are very busy.

• Use Device Serial Number to submit the case (do not post private information on the Community).
• Chat is not available in every region.  In those areas where Chat is an option, Chat service hours are likely restricted.
• HP will advise you when there is a fee for phone support and / or other services when your computer / device is no longer under warranty.  This is normal business practice.
• HP may tell you that certain services are not covered under warranty.  This is normal business practice.  Standard Warranty typically covers specific hardware issues as explained in the Warranty contract. Care Pack coverage and warranties differ by contract package.
• HP websites are the only sites allowed to use the HP copyright  ® circle/logo.  Look for the copyright on any website claiming to be HP. If in doubt, scroll to the bottom of the Website to find HP copyright logo.  Still in doubt?  Stay away from the site.

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Warranty Check

• Warranty Check – Single or Multiple Devices

       NOTE:  If the single-system-check fails to find your device, use the "multiple devices" method to

check single or multiple devices.

• If necessary, Select your Country on the main website page or at the bottom (click Flag)
• Scroll down > To the right of Check multiple warranties, Click Continue
• Enter the Serial Number and Country for one or more devices / systems to be checked
• Check the box to verify you are "Not a robot"
• Click Submit (at bottom of list entries)
• When the page opens, Click View Details

NOTE: The online database results do not impact the actual contract.

Warranty Dispute

Excerpted: If you think the warranty details of your product are incorrect, submit a dispute through the HP warranty validation website.

• If necessary, select your Region / Country:  Scroll to bottom of page and click the Flag
• HP Computers and Printers - How to Submit a Dispute to Validate Your Warranty

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Reference and Resources – Places to find help, solve problems, and learn about your Device

Device Homepage

NOTE:  Content depends on device type and Operating System

Categories:  HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Open Support Home

Enter the name of your device

Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology

Click Thumbs Up to say Thank You!

Answered? Click "Accept as Solution" to help others find it.

[Kaz_D]

Thanks, I will give them a call tomorrow Thanks