• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
From questions to kudos — grow your reputation as a tech expert with HP Support! Click here to sign up.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-12-2019 01:07 AM

HP Recommended
Product: ZBook 17
Operating System: Microsoft Windows 7 (64-bit)

I have installed HP Client Security Manager (Ver 9.3.1.) and two versions of  HP Theft Recovery (Ver 8.3.0.6 and Ver 8.1.2.7) in my Workbook.  In order to update my OS from Win7 to Win10 I need to uninstall Client Security Manage (CSM).

Now, the loop:

1) When I try to uninstall CSM (ver 9.3), I got a message saying that I have to uninstall first Theft Recovery (TR)

2) When I try to uninstall any of both TR (Ver. 8.3. or Ver. 8.1) I got a message saying that I have to have installed HP Client Security Manager (Ver. 8.3 or Ver. 8.1 respectively, which are older than the my current version installed)

3) Finally, when I tried to install HP Client Security Manager (Ver. 8.3 or Ver. 8.1)  I got another message saying that I have already installed a new version of HP Client Security Manager, so I have to uninstalled that new version before install the older

So, there is a loop to uninstall CSM. Please, I will appreciate anyone that can help me with this issue... I am driving crazy. Tks.

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.