• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Locked

‎12-25-2025 12:43 AM

HP Recommended
Product: HP EliteBook 840 14 inch G11 Notebook PC
Operating System: Microsoft Windows 11

After replacing new system board and done BIOS Configuration Utility IDs, then found two issues:
1- SMBIOS UUID : is not listed in device information and customer is not using this value
2- Cirrus Discrete Amp Calibration Data : No information available

Please help to get this information. Also please note all business laptops and desktops has not value of SMBIOS and does not appear in BIOS Configuration Utility

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-25-2025 06:05 AM

HP Recommended

Problem solved, Steps:
- Searching same laptop/desktop models

- Use BCU and get file value of "Cirrus discrete amp calibration data"

-Copy data value and paste to the new system board replaced

 

No error log and MPM is locked successfully.

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎12-25-2025 06:05 AM

HP Recommended

Problem solved, Steps:
- Searching same laptop/desktop models

- Use BCU and get file value of "Cirrus discrete amp calibration data"

-Copy data value and paste to the new system board replaced

 

No error log and MPM is locked successfully.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.