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‎03-12-2024 01:19 AM

HP Recommended
Product: HP Spectre x360 16 inch 2-in-1 Laptop PC 16-aa0000 (7M3L2AV)

MY NEWLY PURCHASED LAPTOP CAMERA NOT WORKING.

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2 REPLIES 2

‎03-14-2024 12:09 PM

HP Recommended

Is it a plug-in camera and if so, what is the model?



I am a volunteer and I do not work for, nor represent, HP
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‎03-14-2024 03:00 PM

HP Recommended

Check the device manager so confirm it is recognized

Then check for a BIOS update.

Finally (and most likely as I've seen this too many times) make sure the tiny privacy slider is not covering the lens 🙂

 

You would be surprised by how often this has happened to my clients:)

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