• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issue? Click here for tips and tricks.
Locked

‎03-03-2021 02:14 AM - edited ‎03-03-2021 04:01 AM

HP Recommended
Product: HP EliteBook 8560w
Operating System: Microsoft Windows 10 (64-bit)

After installing Windows 10 Pro 64bit (20H2) I get following non known devices (shown in the device manager found in "other devices")):

- Basissystemgerät (basis device)

- HP hs2340 HSPA+ MobileBroadband

- unbekanntes Gerät (unknown device)

 screenshot.gif

 

 

1st device: \_SB.PCI0.RP03.SMHC

2nd device: \_SB.PCI0.EHC2.RHUB.PRT0.HPT1

3rd device: \_SB.PCI0.ACEL

If further information is needed I will provide them (hopefully).

 

What kind of devices are these (mentioned above)? Which purpose do they have?

Where can I find the neccessary drivers for the devices mentioned above?

 

Thank you in advance for your help.

 

2 people had the same question
1 REPLY 1

‎03-03-2021 07:31 AM

HP Recommended

Hi:

 

For the hs2340 device, install the W8.1 driver in W8.1 compatibility mode.

 

This driver installer package contains the drivers for the Ericsson HP hs2320/hs2330/lc2000/lc2010/hs2340 Mobile Broadband modules

 

https://ftp.hp.com/pub/softpaq/sp66501-67000/sp66584.exe

 

Here's how to install the driver in compatibility mode...

 

How to Install Driver in Compatibility Mode in Windows 10 (tencomputer.com)

 

For the first device in your screenshot, you need this driver...

 

The JMicron Media Card Reader Driver enables the integrated media card slot in supported notebook models that are running a supported operating system.

 

https://ftp.hp.com/pub/softpaq/sp64001-64500/sp64135.exe

 

The unknown device probably needs this driver...

 

This package provides the HP 3D DriveGuard software for supported notebook models that are running a supported operating system. HP 3D DriveGuard protects the hard drive by "parking the heads" if the notebook is accidentally dropped or is abruptly impacted by another object.

 

https://ftp.hp.com/pub/softpaq/sp64001-64500/sp64144.exe

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.